Images on Instagram not loading on WiFi? The Fix is Here !

Some of my friends had an issue where the images on Instagram app on iPhone would not load on WiFi at home but they got loaded when using mobile data. They wouldn’t even load when using the Instagram website on Windows 10. In this post I have mentioned some steps that I took to troubleshoot the issue.

  1. Changed the WiFi channel of the router.
  2. Uninstalled and reinstalled Instagram app.
  3. Made the phone forget the WiFi network and logged back into the network.
  4. Installed firmware update on the iPhone.
  5. Contacted the ISP for further assistance.

After contacting the ISP, the customer representative told me that it was something to do with WiFi. She said that when using mobile data, it was like as if the mobile phone was connected via a cable and when it is connected via WiFi, the signals travel through the air. Knowing very well that this explanation made no sense, I took the following steps:

  1. Logged in to the Router Configuration Page on a web browser (Microsoft Edge, Firefox or Google Chrome).
  2. Clicked on “Advanced Setup”.
  3. Clicked on “Quality of Service”.
  4. Unchecked “Enable QoS”.

Now, enabling QoS is a good thing (Read : How to Use Quality of Service (QoS) to Get Faster Internet When You Really Need It) but there is no point in enabling it if you end up with more problems.

Now you should be able to see images on Instagram on iPhone and Android apps and on Windows and Mac OS systems.

Hope this helps.

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Give Life to the Touch Pad with Controls

Two weeks ago, I noticed that the touch pad containing volume control and WiFi have stopped working and I would like to share how I managed to fix it with my readers who have become victims of the same cause.

Figure : HP Pavilion DV6 2190us touch pad controls [1]
Figure 1 : HP Pavilion DV6 2190us touch pad controls [1]

First step was software approach, which involved downloading and updating the necessary drivers via the official HP website : http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4041735/model/4121248

(Please note that my laptop runs Microsoft Windows 7, so choose the appropriate operating system from the website).

After upgrading all the drivers, the problem seemed to persist. I had to do some research on the problem and found out that it was an issue with hardware. Alright, don’t be frightened now as the steps to fix the problem are quite easy. Please follow the procedure given below :

  1. Shut down the laptop if it is on.
  2. Remove any peripherals and the power cord attached to the laptop.
  3. Eject the battery of the laptop as shown in Figure 2 given below (Please note that the figure contains a DV6 1245 dx laptop but the position of the battery would be the same).
  4. Press and hold the power button of the laptop for 30 seconds.
  5. Replace the battery and boot the laptop up.
Figure 2 : HP Pavilion DV6 1245 dx battery [2]
Figure 2 : HP Pavilion DV6 1245 dx battery removal [2]

Finally, the touch pad containing volume and WiFi controls came back to life. Hope this helps.

References

[1] HP Pavlion DV6 2190us touchpad containing volume controls. 2015. [ONLINE] Available at: http://ecx.images-amazon.com/images/I/71-jUupoh%2BL._SL1500_.jpg. [Accessed 15 September 2015].

[2] HP Pavilion DV6 1245 dx battery. 2015. [ONLINE] Available at: https://d3nevzfk7ii3be.cloudfront.net/igi/NJZZruvHdEkReI6l.medium. [Accessed 15 September 2015].