Images on Instagram not loading on WiFi? The Fix is Here !

Some of my friends had an issue where the images on Instagram app on iPhone would not load on WiFi at home but they got loaded when using mobile data. They wouldn’t even load when using the Instagram website on Windows 10. In this post I have mentioned some steps that I took to troubleshoot the issue.

  1. Changed the WiFi channel of the router.
  2. Uninstalled and reinstalled Instagram app.
  3. Made the phone forget the WiFi network and logged back into the network.
  4. Installed firmware update on the iPhone.
  5. Contacted the ISP for further assistance.

After contacting the ISP, the customer representative told me that it was something to do with WiFi. She said that when using mobile data, it was like as if the mobile phone was connected via a cable and when it is connected via WiFi, the signals travel through the air. Knowing very well that this explanation made no sense, I took the following steps:

  1. Logged in to the Router Configuration Page on a web browser (Microsoft Edge, Firefox or Google Chrome).
  2. Clicked on “Advanced Setup”.
  3. Clicked on “Quality of Service”.
  4. Unchecked “Enable QoS”.

Now, enabling QoS is a good thing (Read : How to Use Quality of Service (QoS) to Get Faster Internet When You Really Need It) but there is no point in enabling it if you end up with more problems.

Now you should be able to see images on Instagram on iPhone and Android apps and on Windows and Mac OS systems.

Hope this helps.

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Item Not Available : How come?

A few days ago, after syncing some tracks in to my iPhone, I wanted to play them but they were greyed out and I simply could not play them because I got an error message in the Music app stating “Item Not Available” but I could play them perfectly on iTunes. Crazy, right?

Basically, the reason for this is that the location of the file has got changed during the time of syncing (for some weird reason). Well, there is a simple way to fix this problem and today, I am going to share it with you.

iPhone - Item Not Available

Figure 1 : Item Not Available on Music App [1]

Here’s how to get this issue resolved :

  1. Find the tracks that are not syncing with the Apple iPhone in iTunes.
  2. Right-click on the track and then click on “Delete From Library”.
  3. Next, click on “Delete Song” and then on “Move to Trash”.
  4. Open “Trash” and move the deleted files to any location (eg. Desktop).
  5. Finally, add the tracks to iTunes from that location by double-clicking on the files and sync them with your iPhone.

 

After following the steps given above, you should notice that the tracks are now playable on your iPhone.

Enjoy !

 

References :

[1] Quick Fix: Music Won’t Play on iPhone/iPod/iPad – iMobie Inc.. 2017. Quick Fix: Music Won’t Play on iPhone/iPod/iPad – iMobie Inc.. [ONLINE] Available at: https://www.imobie.com/support/my-music-on-ipod-iphone-will-not-play.htm. [Accessed 13 March 2017].

Does Safari Take Time to Load Webpages? Here’s a Fix !

Have you ever noticed that even though your network connection is quite fast, it takes ages to load webpages in Safari? Now, people will argue that it is the Safari browser which causes all sorts of trouble but this is not quite true. For example, Chrome for Mac uses a lot of RAM than Safari and hence the performance can be slow. Next, people will say that the extensions are the culprit. However, extensions such as Adblock Plus are quite useful when it comes to blocking most of the unnecessary ads on webpages.

Let me show you how to make Safari run as it is meant to be using some simple steps. Firstly, let’s see how to clean the cache and cookies:

  1. Install a cleaning app such as CCleaner (I have used CCleaner for this procedure) and make sure Safari is not running.
  2. Open CCleaner and on the “Cleaner” tab, under “Safari”, check “Internet Cache” and  “Cookies”. These need to be definitely checked but other ones can also be checked if required.
  3. Then click on “Run Cleaner”
ccleaner-window

Figure 1 : CCleaner Window


The next few steps involves tweaking Java settings.

  1. Open “System Preferences” and click on “Java”.
  2. When the “Java Control Panel” opens, “General” tab.
  3. Then, click on “Network Settings…”.
  4. Finally, when the “Network Settings” window is opened, select “Direct connection” instead of “Use browser settings” and click on “OK on both “Network Settings” and on “Java Control Panel” windows.
  5. Quit “System Preferences”.
java-control-panel-and-java-network-settings

Figure 2 : Java Control Panel and Network Settings windows

When you open Safari again, you will surely notice the difference in loading speeds of webpages. Hope this helps.

No AHT? No problem !

If you have a Mac, which was shipped with OS X Lion, you might have wondered that pressing  the “D” key right after the pressing the power button will not load Apple Hardware Test (AHT), in case if you wish to identify any issues in hardware of your Mac. Click on the link given below:

Using Apple Hardware Test – Apple Support

Here, it is stated : “Some Macintosh computers that shipped with OS X Lion and later support the use of Apple Hardware Test over the Internet”, but notice that the correct key or key combination that is needed to be pressed in order to initialise AHT is not given.

Let me explain how to perform the AHT over the internet.

  1. Power the laptop on. Make sure that there is an active internet connection
  2. Before the grey screen is appeared, press D and ⌥ (alt). Then the screen given below should appear. Don’t be alarmed by the terms “Internet Recovery” as that is the nomenclature given to the internet-based AHT.
internet_recovery

Figure 1 : Internet Recovery

Finally, follow the on-screen instructions. These will be the same as the ones given from Step 3 onwards, which are provided in the link above.

Hope this helps.

 

Storage: “I’m Out” !

You connect your Apple iPhone or iPad to your computer and open iTunes to sync some new music or to update the iOS version. On the storage row, you find that there’s an awful amount of “Other” storage, maybe even a bit more than 1 GB or even worse !

Other storage

Figure 1 : “Other” storage on iPad or iPhone [1]

What is this “Other”? Other contains files that iTunes cannot categorise such as contacts, messages and emails. That’s not all. It can also contain corrupted files.

I am going to share how to reduce this “Other” storage and hopefully reclaim some of the lost storage in your iPhone or iPad. It is not necessary to restore your iOS device by downloading the most recent version of iOS. However, try it if the procedure given below fails.

  1. Connect your iOS device to the computer using the lightning connector (or USB cable for models before iPhone 5) and open iTunes
  2. Click on the “Device” icon (The one which looks like a phone) in iTunes.
  3. In order to avoid losing of your precious data that is stored in your iOS device, back it up to your computer by selecting “This computer” radio button under “Backups” and click on “Back Up Now”
  4. Disconnect your iOS device from the computer.
  5. In your iOS device, tap on Settings>General>Reset>Erase All Content and Settings and tap on “Erase iPhone” or “Erase iPad”. Wait for the iOS device to restart.
  6. When the Set Up screen gets displayed on your iOS device, connect your iOS device to the computer using the lightning connector (or USB cable) and open iTunes.
  7. Follow the steps given in this link to restore your iOS device : Restore your device from an iCloud or iTunes backup.

Notice that the “Other” storage has been significantly reduced and your lost free storage in your iOS device has been reclaimed.

Hope this helps.

 

References:

[1] Stack Exchange. 2015. Ask Different. [ONLINE] Available at: http://i.stack.imgur.com/9hEZT.jpg. [Accessed 19 May 2016].

 

 

 

Error 9006 : What a Waste of Time and Data? [Fix]

Recently an update for iOS devices (i.e. 9.2.1 for iPhone and iPad) was released and I clicked on the “Update” button on iTunes. The operating system was downloading smoothly and when only 1 GB was left to be downloaded (usually an update is around 2.22 GB), I got an error message similar to the one given below:

itunes-9006-error-resolve

Figure 1 : Error 9006 in iTunes [1]

No big deal, right? My internet connection was working perfectly but I restarted my router and performed the updating process again. Again the error message popped up when the remaining volume of the update was 1 GB. What a waste of time and data?

Without being disheartened, I did some research on the web and found out this issue could be a result of third party security software installed in your computer (Mac or PC). For example, I have AVG AntiVirus installed in my Mac.

anti-virus-logos

Figure 2 : Some popular antivirus software [2]

The first step was to turn “Realtime Protection” off.

avg-antivirus

Figure 3 : Realtime Protection in AVG AntiVirus for Mac [3]

Check if the issue has been resolved. However, this was not helpful, so AVG was uninstalled.

Finally, the update was successful. I know that uninstalling and reinstalling your antivirus software could be a bit inefficient but it seems to be the only way to get the problem solved.

If the issue still persists, try connecting the USB data cable, which was provided with the iOS device, to a different USB port of the computer and download the software update via iTunes. I know this sounds absurd but it would surely fix it.

Alternatively, try to update the iOS OTA (Over-the-Air) by following the procedure given below:

  1. In your iOS device, tap on “Settings”.
  2. Next, tap on “General” and then on “Software Update”.
ios-9-upgrade-ota-01

Figure 4 : Updating iOS via OTA [4]

Hope this helps.

 

References:

[1] 5 Ways To Fix IPhone Error 9006 – TechnoBezz. 2016. 5 Ways To Fix IPhone Error 9006 – TechnoBezz. [ONLINE] Available at: http://www.technobezz.com/5-ways-fix-iphone-error-9006/. [Accessed 27 February 2016].

[2] Computer Flu – Anti Virus Setup – Blaby, Enderby, Countesthorpe, Narborough, Whetstone, Huncote, Broughton Astley, Cosby, Wigston. 2016. Computer Flu – Anti Virus Setup – Blaby, Enderby, Countesthorpe, Narborough, Whetstone, Huncote, Broughton Astley, Cosby, Wigston. [ONLINE] Available at: http://www.computerflu.com/2-anti-virus-setup.htm. [Accessed 27 February 2016].

[3] AVG enters Mac anti-malware market with AVG AntiVirus for Mac Free. 2016. AVG enters Mac anti-malware market with AVG AntiVirus for Mac Free. [ONLINE] Available at: http://betanews.com/2013/12/13/avg-enters-mac-anti-malware-market-with-avg-antivirus-for-mac-free/. [Accessed 27 February 2016].

[4] How to Upgrade to iOS 9 Using OTA. 2016. How to Upgrade to iOS 9 Using OTA. [ONLINE] Available at: https://www.iskysoft.com/article/upgrade-to-ios-9-ota.html. [Accessed 27 February 2016].

Getting Rid of that Annoying Error Message in iTunes

You open iTunes in your Mac or PC and you see that there are some updates available for your apps in your iPhone and/or iPad and you download them. When you try to sync these new updates, an error message similar to the one given below pops up:

main-qimg-e047a827f6a0a3f66adad8ebd6578431

Figure 1 : Not enough free space error in iTunes [1]

That’s annoying, right? Let me show you how you could get rid of this error message.

First, when you connect your iPhone and open iTunes, you will see a window similar to the one shown below:

iTunes-Other-iPhone-storage-Mac-screenshot-002

Figure 2 : Summary window in iTunes [2]

Now, you might have noticed that the “Other” section in the storage bar is quite large. There is a simple trick to slightly reduce this amount:

  1. On your iPhone or iPad, tap on “Settings” and then on “Safari”.
  2. Then, tap on “Clear History and Website Data” and then tap on “Clear History and Data”.
  3. Reboot your iPhone.

clear-safari-history-website-data-ipad-ios8

Figure 3 : Clear Safari History and Website Data [3]

If this does not help much, you can restore your iPhone by clicking on “Restore iPhone” in iTunes. However, I would not recommend taking the second step if it is not crucial. Read this post further to find the explanation.

Try to sync your iPhone or iPad again using iTunes. If the error message shown in Figure 1 still pops up, try the following procedure:

el-capitan-itunes12-sync-device

Figure 3 : Sync Music in iTunes [4]

  1.  Click on “Music” in the device section (a small phone-like button) in iTunes.
  2. Uncheck “Sync Music”
  3. Click on “Apply” and then on “Sync”.
  4. Check “Sync Music” and repeat step 3.

Hooray ! That annoying error message given in Figure 1 does not appear. Now you see why restoring the iPhone will not be necessary as mentioned previously.

Please note that this issue may arise occasionally. Hence the procedure given above will have to be performed when the error message pops up. Hope this helps.

 

References:

[1] Why does iTunes say the nearly 3GB of free space on my iPad is not enough for the “1MB required” to sync? – Quora. 2016. Why does iTunes say the nearly 3GB of free space on my iPad is not enough for the “1MB required” to sync? – Quora. [ONLINE] Available at: https://www.quora.com/Why-does-iTunes-say-the-nearly-3GB-of-free-space-on-my-iPad-is-not-enough-for-the-1MB-required-to-sync. [Accessed 24 February 2016].

[2] 7 tips to get rid of junk files and recover storage space on iPhone. 2016. 7 tips to get rid of junk files and recover storage space on iPhone. [ONLINE] Available at: http://www.idownloadblog.com/2015/11/17/how-to-iphone-storage-app-caches/. [Accessed 24 February 2016].

[3] How to clear Safari brower history on iPad?. 2016. How to clear Safari brower history on iPad?. [ONLINE] Available at: http://www.softwarert.com/clear-safari-history-ipad/. [Accessed 24 February 2016].

[4] Sync your iPhone, iPad, or iPod touch with iTunes using USB – Apple Support. 2016. Sync your iPhone, iPad, or iPod touch with iTunes using USB – Apple Support. [ONLINE] Available at: https://support.apple.com/en-nz/HT201253. [Accessed 24 February 2016].

Low Signal on an iPhone 6s [Fix]

It has been a few months since  iPhone 6s and 6s Plus has been released to the public by Apple. The reviews have been positive in general but I came across an issue with a drop in cellular signal strength. This was quite frustrating as I was unable to make and receive calls. What’s the point of having a phone if you can’t make or receive any calls, right?

Fortunately, I came across an idea for a fix. It is quite simple and I would like to share it with anyone who has got affected.

download-ios-9-1-ipsw-firmware-for-iphone-ipad-and-ipod-touch-495045-2

Figure : iPhone running iOS 9 [1]

First, make sure that the software that is running in your iPhone (iOS 9) is up to date. The current version is 9.2.

If the problem persists, please follow the following procedure:

  1. Tap on “Settings” icon and tap on “Cellular”.
  2. Under Cellular, check if “Cellular Data” is off. If so, turn it on.
  3. Leave your iPhone for a few seconds (Approximately 10 seconds would be sufficient).
  4. Make sure that “Voice and Data” is set to “4G”.
  5. Then, disable Cellular Data.

If the issue does not get solved or if the cellular reception gets attenuated frequently while cellular data is off, follow these steps:

  1. Tap on “Settings” icon and tap on “Cellular”.
  2. Set “Voice” to “2G”.

Please note that this procedure is for users who do not use cellular data but might work for others as well.

You should now see that the signal strength is a better than before or at its best. I hope this helps.

 

References:

[1] iPhone running iOS 9. 2015. [ONLINE] Available at: http://i1-news.softpedia-static.com/images/news2/download-ios-9-1-ipsw-firmware-for-iphone-ipad-and-ipod-touch-495045-2.jpg. [Accessed 05 December 2015].

Mac Mail Strikes Again !

A week after installing the new operating system named OS X El Capitan on my Apple MacBook Pro, I tried to send an email using my Outlook email address via the Mac Mail app. Unfortunately, I got an error message stating “The sender address xxxxxxx@outlook.com was rejected by the server smtp-mail.outlook.com”. I would like to share how I fixed this issue with my fellow readers and victims.

Figure : Mac Mail running in OS X El Capitan

Figure : Mac Mail running in OS X El Capitan [1]

Follow the procedure given below :

  1. Open Mac Mail app.
  2. Click on “Mail” at the top and then click on “Preferences”
  3. Click on “Accounts” and then select the Outlook account.
  4. Under “Account Information” tab, locate “Outgoing Mail Server (SMTP)”. Click on the drop-down menu and select “Edit SMTP server list”.
  5. Make sure the information given below tallies with the ones on the pop-up window [2]

Under “Account Information” tab :

  • Server name: smtp-mail.outlook.com

Under “Advanced” tab :

  • Port: 25 (or 587 if 25 is blocked)
  • Authentication: External (TLS client Certificate)
  • User Name: *Your full email address*
  • Password: *Your Outlook password*

Finally, click on “OK” and then close the window. In the next pop-up window, click on “Save”.

Hooray ! I was able to send emails via the Mac Mail app again. Hope this helps.

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Give Life to the Touch Pad with Controls

Two weeks ago, I noticed that the touch pad containing volume control and WiFi have stopped working and I would like to share how I managed to fix it with my readers who have become victims of the same cause.

Figure : HP Pavilion DV6 2190us touch pad controls [1]

Figure 1 : HP Pavilion DV6 2190us touch pad controls [1]

First step was software approach, which involved downloading and updating the necessary drivers via the official HP website : http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4041735/model/4121248

(Please note that my laptop runs Microsoft Windows 7, so choose the appropriate operating system from the website).

After upgrading all the drivers, the problem seemed to persist. I had to do some research on the problem and found out that it was an issue with hardware. Alright, don’t be frightened now as the steps to fix the problem are quite easy. Please follow the procedure given below :

  1. Shut down the laptop if it is on.
  2. Remove any peripherals and the power cord attached to the laptop.
  3. Eject the battery of the laptop as shown in Figure 2 given below (Please note that the figure contains a DV6 1245 dx laptop but the position of the battery would be the same).
  4. Press and hold the power button of the laptop for 30 seconds.
  5. Replace the battery and boot the laptop up.
Figure 2 : HP Pavilion DV6 1245 dx battery [2]

Figure 2 : HP Pavilion DV6 1245 dx battery removal [2]

Finally, the touch pad containing volume and WiFi controls came back to life. Hope this helps.

References

[1] HP Pavlion DV6 2190us touchpad containing volume controls. 2015. [ONLINE] Available at: http://ecx.images-amazon.com/images/I/71-jUupoh%2BL._SL1500_.jpg. [Accessed 15 September 2015].

[2] HP Pavilion DV6 1245 dx battery. 2015. [ONLINE] Available at: https://d3nevzfk7ii3be.cloudfront.net/igi/NJZZruvHdEkReI6l.medium. [Accessed 15 September 2015].